American Cancer Society Patient Navigator Volunteer Position
Patient Navigator Volunteer Summary:
- The Patient Navigator serves as a contact person to those who have been recently diagnosed with cancer and is currently receiving treatment at a local hospital.
- The Patient Navigator is trained on how to guide the person through their cancer journey.
- The Patient Navigator ensures that the person’s needs are met through their initial contact, and provides additional support and information regarding community resources, programs, and services, basic cancer information.
- The Patient Navigator does not address the medical needs of the patient, rather they serve as a resource to guide them to the proper referral source. No medical advice is given to the patient and/or their caregiver.
The volunteer will partake in a comprehensive training program prior to placement on-site at the hospital, including both a 2-hour seminar on the Patient Navigation Program, and 8-hours of in-hospital shadowing of a trained Patient Navigator.
Hours are flexible. Time commitment; 8-12 hrs per month
- Maintains the strict confidentiality of the patient
- Completes in-take form with patient at time of initial contact
- Provides general information about cancer and it’s treatment
- Provides referral to local community and national resources
- Promotes the programs and services of the referring hospital
- Assists patients/caregivers on internet use, websites and support information
- Maintains accurate records for continued follow up
- Demonstrates knowledge and commitment to the Patient Navigator program
- Strong communication skills
- Willingness to follow-up with patients/caregivers
- Recognizes importance of maintaining the strictest of confidentiality and record keeping, signing both hospital and ACS confidentiality agreements
- Appreciates diversity
- Ability to handle difficult or emotional situations and has the knowledge base to make appropriate referrals with the patient’s permission
- Ability to locate appropriate information utilizing available resources
- Able to respond to direction and recommendations
Support Provided; ACS Patient and Family Services Staff and Oncology staff of local hospital.
- Business-casual clothing
- Comfortable walking shoes
- American Cancer Society name tag
- Please do not use heavy perfumes or colognes—these can bother the patient due to increased sensitivity to scents
What to bring to the hospital:
- Patient navigation referral forms
- Patient flyers
What patients will receive in their packet:
- Diagnosis-specific information
- Where to Turn brochure
- Talking to Your Doctor brochure
- After Diagnosis brochure
- Follow-up phone call from ACS staff in either 2-3 days (priority follow-up) or 2-3 weeks (standard follow-up)
- Fax in all completed Patient Referral forms
- Mail completed Patient Referral forms with the fax-confirmation to the American Cancer
- Society office in the pre-paid envelopes provided by ACS staff OR drop forms off at the office.
- Get your parking validated (not available at all sites)
Please call us with any questions, we are here to help you! 973-736-7771
Anna S. Berwitz Roxanne Ruiz-Adams
Ext. 2010 Ext. 2000