Patient Navigator Volunteer Position

American Cancer Society Patient Navigator Volunteer Position

Patient Navigator Volunteer Summary:

  • The Patient Navigator serves as a contact person to those who have been recently diagnosed with cancer and is currently receiving treatment at a local hospital.
  • The Patient Navigator is trained on how to guide the person through their cancer journey.
  • The Patient Navigator ensures that the person’s needs are met through their initial contact, and provides additional support and information regarding community resources, programs, and services, basic cancer information.
  • The Patient Navigator does not address the medical needs of the patient, rather they serve as a resource to guide them to the proper referral source. No medical advice is given to the patient and/or their caregiver.

The volunteer will partake in a comprehensive training program prior to placement on-site at the hospital, including both a 2-hour seminar on the Patient Navigation Program, and 8-hours of in-hospital shadowing of a trained Patient Navigator.

Hours are flexible. Time commitment; 8-12 hrs per month


  • Maintains the strict confidentiality of the patient
  • Completes in-take form with patient at time of initial contact
  • Provides general information about cancer and it’s treatment
  • Provides referral to local community and national resources
  • Promotes the programs and services of the referring hospital
  • Assists patients/caregivers on internet use, websites and support information
  • Maintains accurate records for continued follow up


  • Demonstrates knowledge and commitment to the Patient Navigator program
  • Strong communication skills
  • Willingness to follow-up with patients/caregivers
  • Recognizes importance of maintaining the strictest of confidentiality and record keeping, signing both hospital and ACS confidentiality agreements
  • Appreciates diversity
  • Ability to handle difficult or emotional situations and has the knowledge base to make appropriate referrals with the patient’s permission
  • Ability to locate appropriate information utilizing available resources
  • Able to respond to direction and recommendations

Support Provided; ACS Patient and Family Services Staff and Oncology staff of local hospital.


  • Business-casual clothing
  • Comfortable walking shoes
  • American Cancer Society name tag
  • Please do not use heavy perfumes or colognes—these can bother the patient due to increased sensitivity to scents

What to bring to the hospital:

  • Patient navigation referral forms
  • Patient flyers
  • Pen

What patients will receive in their packet:

  • Diagnosis-specific information
  • Where to Turn brochure
  • Talking to Your Doctor brochure
  • After Diagnosis brochure
  • Follow-up phone call from ACS staff in either 2-3 days (priority follow-up) or 2-3 weeks (standard follow-up)

Remember to:

  • Fax in all completed Patient Referral forms
  • Mail completed Patient Referral forms with the fax-confirmation to the American Cancer
  • Society office in the pre-paid envelopes provided by ACS staff OR drop forms off at the office.
  • Get your parking validated (not available at all sites)

Please call us with any questions, we are here to help you! 973-736-7771

Anna S. Berwitz Roxanne Ruiz-Adams
Ext. 2010 Ext. 2000